Agents communicate over email
Agents understand email correspondence in any language, determine the appropriate course of action, and resolve an issue around the clock.
Agents
Purpose-built agents for every function in your supply chain
Empower your team with specialized agents that work in your existing tools and processes, and write back data to your systems.
Capabilities
A digital coworker for every part of the job
Glacis agents work exactly like you do: they read every email, they check the system for more background information, they go back and check how an issue was resolved the last time, and then recommend a course of action for you to approve or adjust.
Agents build workflows for repeated work
Agents turn repeated work into a workflow and run it on your schedule, or on a specific event or anomaly.
Agents validate every update
Agents validate every piece of new information against your data instantly to surface conflicts and recommend next steps.
Agents escalate on your rules
Agents follow your escalation rules, handle routine cases, and escalate only the exceptions that need your team.
Agents analyze across your data
Agents check your ERP history, past emails and past transactions to analyze data and give you useful insights for quick decision-making.
Agents consolidate supply chain context
Agents read every attachment, surface what is hidden, and classify and file documents on the order or shipment.
Governance
Fine-grained controls for managing agents
Our solution puts users in control of agents, instead of the other way around. Glacis provides you with trust and safety features so that agents form a natural extension of your team.
Agents act only on demand, and are read-only by default. An agent can get started by simply being cc'd on emails, like any other team member. Once your team trusts the usefulness of the agent, it can be asked to do more demanding things, such as drafting emails and communicating with external stakeholders. It can take on more advanced tasks, like updating ERPs, but only when you allow it.
Define exactly when the agent should creatively solve a problem, and when it should follow a fixed set of steps. Using our no-code workflow creator, limit exactly what an agent is supposed to do on every supply chain event.
Agents are scoped to teams and by extension limited to their data access. An agent does only as much as a team is allowed to do, and only accesses and updates data that the team has access to.
Control every aspect of the agent's operations, such as which systems to check, company context, escalation rules and communication styles. Each of these rules is stored as a usable resource for the agent to draw on when it detects a scenario. It can use those resources to provide drafts, or handle the case autonomously if permissions are given.
See the entire timeline of changes done by agents on every order, shipment or master data. This includes operations that happened due to an automation you built, or an interaction with the agent over chat, so that you can be in control of your data and always trace faults back to the exact point where they happened.
Agents
Make your supply chain more resilient with agents
See one of these run on your own data
Bring your real documents on a 30-minute call to see how agents work